Refund Policy
Eligibility for Refunds:
PLEASE NOTE: If you require your order to be cancelled, please let us know as soon as possible. We cannot have orders cancelled after 48 hours of payment.
- Refunds are only available for products that are defective and/or damaged, as well as any missing items upon arrival. This would also apply to any items that cannot be shipped for any reason.
- We do not accept returns or refunds for change of mind or buyer's remorse.
- We do not accept returns or refunds for items that have been used, damaged due to misuse etc.
- We reserve the right to refuse a refund if the returned product does not meet our eligibility criteria.
Refund Process:
If you believe you are eligible for a refund, please contact us directly at contactbmiwise@yahoo.com within 7 days of receiving your order.
To process your refund request, we require clear pictures and/or videos demonstrating the fault or damage of the product. Please send these along with your request to contactbmiwise@yahoo.com.
If your refund request is approved, we will assist you in the completion of your refund. We may require that you return the defective and/or damaged item. You will receive instructions on a return accordingly. Please provide your tracking number alongside the item.
If approved, your refund will be applied to your original payment method used at the time purchase, within 5-7 business days (depending on your financial institution).
Contact Us:
If you have any questions or concerns, feel free to contact us via chat or at contactbmiwise@yahoo.com. Our team is here to assist you.
Thank you for your understanding and cooperation.
Sincerely,
The BmiWise Team